# Blanxer User Compliance Guideline Under Nepal’s E-Commerce Act, 2081

## Introduction

The Government of Nepal enacted the **Electronic Commerce (E-Commerce) Act, 2081** to regulate the rapidly growing online business sector. This law establishes clear rights and responsibilities for online buyers and sellers, protects consumer data, ensures transparency, and prevents unfair business practices.

As an **intermediary e-commerce platform**, Blanxer is committed to helping its users (online sellers) meet all the legal and technical requirements of this new Act.

This guideline has been prepared to help **Blanxer users**:

* Understand their legal obligations under the E-Commerce Act, 2081.
    
* Properly configure their Blanxer-powered website to meet compliance standards.
    
* Register their business on Nepal’s official E-Commerce Portal.
    

## Nav & Footer Compliances

1. Display clear business information in the footer
    
2. Add Clear logo or Company Name in the Header
    
3. Link key legal and policy pages (Terms of Service, Privacy Policy, Return & Refund, Delivery Policy)
    
4. Link all active social media accounts
    
5. Customize the footer properly using the Blanxer dashboard
    

**Footer Items (Mandatory)**

| Label on Website | Description / Example |
| --- | --- |
| Registered Business Name | E.g., Blanxer Technology Pvt. Ltd. |
| Company Address | E.g. Ward - 1, Lokanthali, Kathmandu, Nepal |
| Registration Number | Registration No.: 123456/078/79 (Company Registrar) |
| PAN/VAT Number | PAN No.: 602345678 |
| Designated Complaint Officer | Name: Anusha Karki, Phone: 9801234567, Email: support@dipsha.com |
| Branches/Outlets Info | Main Office: Kathmandu |
| Contact Details | *Email: support@blanxer.com,* |
| E-commerce Portal Listing No. | *DOC Listing No: ECOM-2081-01234* |
| Special Permits (if any) | Licensed to sell cosmetics by Department of XYZ (Only if applicable) |

Eg.

Blanxer Technology Pvt. Ltd. | PAN No.: 602345678 | Registration No.: 123456/078/79

Main Office: Ward 32, Pepsicola, Kathmandu | Email: support@dipsha.com | Phone: 9801234567

Complaint Officer: Anusha Karki | Phone: 9801234567 | Email: support@dipsha.com

Listed on: Department of Commerce, Supplies and Consumer Protection Portal  *ECOM-2081-01234*

**Footer Example:**

*Dashboard View*

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXezUpfVPe_s9pn0jlzez5OIH9JcjUDniHjf_wphbUnVnRmlHgqbuX5YHjjhxwJ0LjPnOnH0Wq1sCApmBaZcv_uTPzowyblN9jz79zUtN1gmUjO5hPAuwaR76rISej169EyJc_cp?key=eoWZ9zOJp__yUqm8BoeTEQ align="left")

*Live View*

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXc_x50MjgqmRTBGHkxpOiyvPwnm7TX44mF9IbW1ECj4nYOCqeasiVsGU3G5UNKScYS8GiCJKe8kim5wxn6HV4aYGF-oESHLcOuQutD5NYFLb_pd-9SBzs4HBWpBhVXs9pv7mjxFxw?key=eoWZ9zOJp__yUqm8BoeTEQ align="left")

## Legal & Policy Pages (Must Be Linked from Footer)

Create the following pages on your website. These pages are important to fulfill your obligations under the Act.

*Terms and Conditions (Terms of Service)*

**Page Name:** Terms and Conditions

**Terms and Conditions – Your Business Pvt. Ltd.**

Welcome to our online store operated by **Your Business Pvt. Ltd.** (PAN: 602345678, Registration No: 123456/078/79). By using this website, you agree to the following terms:

1. All product prices are inclusive of applicable taxes.
    
2. Orders are processed within 24–48 hours and delivered as per the delivery policy.
    
3. You may cancel your order before it is dispatched.
    
4. All returns must be done within 7 days of delivery as per our return policy.
    
5. Warranty and guarantees are honored as per the product details mentioned.
    
6. Misuse, misrepresentation, or reselling of our products is prohibited.
    

If you have any questions, contact us at: **support@yourbusiness.com** or call **9812345678**.

*Privacy Policy*

**Page Name:** Privacy Policy

**Privacy Policy – Your Business Pvt. Ltd.**

Your privacy is important to us. This policy explains how we collect and use your data:

1. We collect your name, email, address, phone number to process orders.
    
2. Your data will never be sold or misused.
    
3. We use secure payment gateways and encrypted platforms.
    
4. You can request us to delete your data at any time.
    
5. Cookies are used for improving user experience.
    

If you have concerns, email us at **support@yourbusiness.com**.

*Return & Refund Policy*

**Page Name:** Return & Refund Policy

**Return and Refund Policy – Your Business Pvt. Ltd.**

We aim to ensure your satisfaction. Our policy:

1. If the product is faulty or not as described, you may request an exchange within **7 days** of delivery.
    
2. If dissatisfied, we offer a **full refund** if claimed within **7 days** of purchase.
    
3. Refunds are processed within **3–5 business days** after return verification.
    
4. To initiate a return, contact **support@yourbusiness.com** or call **9812345678**.
    

*Delivery Policy*

**Page Name:** Delivery Policy

**Delivery Policy – Your Business Pvt. Ltd.**

We deliver across Nepal. Our timeline:

1. Inside Kathmandu Valley: **1–2 business days**
    
2. Outside Valley (major cities): **2–5 business days**
    
3. Delivery delays may occur during strikes, holidays, or unforeseen circumstances.
    
4. Shipping charges may apply depending on the order value and delivery location.
    

Need help? Call us at **9812345678**.

**How to Add These Pages to Your Footer in Blanxer?**

Create all four policy pages.

Blanxer dashboard > Pages > Add Page

Go to:  
Dashboard > Appearance > Components > Footer > Customized Footer

Add links to these pages in the **“Legals”** section of the footer.

* Terms & Conditions
    
* Privacy Policy
    
* Return & Refund Policy
    
* Delivery Policy
    

**Link Your Social Media Pages**

To build credibility and transparency, you must **link your active social accounts** (as per E-Commerce Act):

1. Facebook
    
2. Instagram
    
3. YouTube
    
4. WhatsApp
    

You can do this from:  
\*\*Appearance > Components > Footer > Customized Footer  
\*\*→ Add links in the **“Socials”** section.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfZjzfNnhfwIMYcHo_XkgQ68ZHG1ZltaVjK8xb8Q0BkvGoHwjY5Ujn3eyxqSscoCtSxfVyqGqXFhHP_x9_VFmG_iIiT17SO-ML5QzWfQmWS-e5nY3oDUsTZbh1w4YoD3QMfap76og?key=eoWZ9zOJp__yUqm8BoeTEQ align="left")

For whatsApp, You can just write your number or use this link to redirect the customer to the whatsapp chat

[https://wa.me/+977980123456](https://wa.me/+977980123456)

## Product Page Compliance

To protect consumers and ensure transparency, sellers must display **detailed and accurate product information** on every product listing.

**What You MUST Display on Each Product Page**

| Product Name | Clear title: *"Hydrating Vitamin C Serum 30ml"* |
| --- | --- |
| Final Price (incl. tax) | Display price with all applicable taxes included. |
| Extra Charges (if any) | E.g., *"Delivery Charge: NPR 100"*, or *"Free Delivery"* |
| Product Image | Clear photo showing actual product (front & back if needed) |
| Description / Composition | What is it, what does it do, what’s it made of (especially for food, cosmetics, etc.) |
| Weight / Volume | E.g., *"Net Weight: 30ml"* or *"Pack Size: 100g"* |
| Delivery Time Estimate | E.g., *"Delivered in 1–3 business days"* |
| Payment Method | Mention if you accept COD, QR, Wallet Etc. |
| Return Policy | E.g., *"Return within 7 days if damaged or incorrect"* |
| Warranty/Guarantee (if any) | E.g., *"6-month replacement guarantee"* |
| Precaution/Usage Info | Especially for health, skincare, electricals, etc. |
| Country of Origin | For imported goods: *"Made in Korea / China"* |
| Manufacturer / Seller Info | Business name: *Your Business Pvt. Ltd.* |
| Manufacture & Expiry Date | Mandatory for perishable items, cosmetics, etc. |
| Order Cancellation Policy | Mention if cancelation is allowed before shipping |
| Ratings/Reviews Section | Allow user-generated feedback (if system supports) > Will be done ASAP by Blanxer Team |

**Example Layout (Simplified for UI reference)**

**Hydrating Vitamin C Serum – 30ml**

**Price**: NPR 1,299 (incl. VAT)

Delivery: 1–3 business days | Free Delivery

Return within 7 days

Made in Korea | MFG: 2025/01 | EXP: 2027/01

Sold by: Your Business Pvt. Ltd.

Description: Lightweight, non-sticky serum for brightening & hydration.

Precaution: Patch test recommended before full application.

Reviews: ★★★★☆

**How Blanxer Users Can Add These in the Dashboard**

Go to:

Products > Edit General Information > Product Description

**Dashboard View**

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXenbIveqERs61do4Wt6ryTgwoBJLx7kU64hSLU6YQPdt5k7gC3q8Fu0uiIXs0hOrAYEu4zCL5gyt_6ih5dIs0vYcBKscwtoBOE3l79pgZrsPCvfNGpRln3vwv5KS4kIFqJCw06Rpw?key=eoWZ9zOJp__yUqm8BoeTEQ align="left")

**Live View**

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdRm7aoUl7h22cKhTi_X-LbQI-EA7Cssg8iEz_AkYb5ib45-Jly38WXSRmhXcmD-AoriY_27shKZSekPJY3cy0G1JqqBaG2w9PhzJ9R4ERUkyy2Q877hzQZCVQgchHlbCNmErGNGQ?key=eoWZ9zOJp__yUqm8BoeTEQ align="left")

**Also Add:**

**How to use the Product**

Place this below the description or inside a dedicated “Ingredients” tab in your product page.

Optional: Add a disclaimer like\*\*  
*Note: Always do a patch test before use. For external use only.*\*\*

## E-Commerce Portal Registration (doc.gov.np)

Note: All existing online businesses must complete this registration by Shrawan 2, 2081 to remain compliant.

**Step 1: Visit the Official Portal**

1. Go to: [https://doc.gov.np](https://doc.gov.np)
    
2. Navigate to [**विद्युतीय व्यापार सूचीकरण**](https://online.doc.gov.np/onlineuser)
    

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfY0in1NxTqjC2WGmHXr-f3fKVo8vAoREYjAfiRzIMgpb6UHy0iJVPJbBQ_JTvPj6Y4Lzjp5VD8GaGkf99pmqwmqaeBz30YLWt4zKpsZN7uVBslG1700KoNrf9AcUu672E9sJZjmw?key=eoWZ9zOJp__yUqm8BoeTEQ align="left")

**Step 2: Create a User Account**

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcXQ8pXKSLbfhwBMganVOdqOAIv478igyI5inZHssVLuzVlhPkrRDDBWoprcuLgVeoJXTNQOx7K3MT-HEDOffQUveDAi-HXSnDJanN_2wLqI1XpxXUVZ9aEsxCMM9lvdqC_QDgZ7Q?key=eoWZ9zOJp__yUqm8BoeTEQ align="left")

Click SignUp  “विद्युतिय ब्यापार(e-Commerce) फर्म सुचीकृत गर्न युजर र पासवर्डको लागि “

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdAZKryKpnL0rFeSpb88NWJ3SyKO5MqRLz4Kmm0O0bp1fPL7NOaHK7bCjU3CrxvAVA8wxN6XKEtlF662zcPxdc5_gKDRGM6bfIErGjQ8DHHdvmrDeyKJPlZy-kMzBRHOMtTketMoQ?key=eoWZ9zOJp__yUqm8BoeTEQ align="left")

Fill up the information and ‘Register’

**After you register, you will see this screen.**

First, search for your company name using this PAN search link: [https://ird.gov.np/pan-search.](https://ird.gov.np/pan-search)

[You can use this link to f](https://ird.gov.np/pan-search)ind your company [name and other details in Nepa](https://ird.gov.np/pan-search)li.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdn51chBn0SahR7NGOCiHQ8zu-lZ2aaSxfkKdKyceZC7M0QihT1f475iSoFr1AbO2fPaM5xCYeovSOgMnRwLHdU6BP3blUCLrXYbKlbp30E7sY3BIK7OseXf0NtagDYgmK9SpAx?key=eoWZ9zOJp__yUqm8BoeTEQ align="left")

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXekxhdzAXRa9fooQfU8QgAF4f6mnTq4su5r2iN6Tjf76it5AykvIVytnAPyCGHFQoEe1s7YarK-Sr-_DOWKvyPmymK0ZzsZpFzaN7hBuptBc-96sI7Rm6TNI8I7077de8QIP244mQ?key=eoWZ9zOJp__yUqm8BoeTEQ align="left")

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcxlbxGdI5LhqvUIr3lElTzYaGWhz6FrPvEXpY6THLXbFYl5_s4FoODrg3P_upeX2JnuS3Sq6xthCZUqvBlMkJXzLyBs1wjK-dvWI2vN8sUCkC6PyaYHbJqnRgod-9WenzaxXFA?key=eoWZ9zOJp__yUqm8BoeTEQ align="left")

Once you find your company name, you’ll see an **"Ecom**[**merce Register"** button. Click](https://ird.gov.np/pan-search) on that button, and you’ll need to enter your co[mpany details.](https://ird.gov.np/pan-search)

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXeiAb1XNVIwc_7J2FqGbLEEb1Xo0KmWsofJYjZdCPSMvyY1Zp3KXGii04CZfaEfxMW0yFAh_Mo6bWZ7973VA0B0GaMoFYYC960tbDUG7Oz03X_DSbCXC9wxXN38S168vfArt92wuw?key=eoWZ9zOJp__yUqm8BoeTEQ align="left")

[  
](https://ird.gov.np/pan-search)

However, there are few things you might not understand, so we’ve explained them below:

1. **व्यवसाय गर्ने विद्युतिय प्लेटफर्म (Platform used for doing online business):**[  
    ](https://ird.gov.np/pan-search)Here, write **“Blanxer”**.
    
2. Firm Renewal Document
    

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfU5LJ6kNkgtLnqMk6TYeUjGAV4pGPRt2ZGBVTGPfSClOPbKPhQhqz2gTLtSn9PTr9xwI8k-u0Kg31z_XnHb178hSrIhglY5AsV02yupxHpjOlAEwbC4RgpLF4R9Uw-qiYkeaL7?key=eoWZ9zOJp__yUqm8BoeTEQ align="left")

For this document upload:  
If y[our business is registered in](https://ird.gov.np/pan-search) a **Ward**, upload the **Ward renewal letter** you collected from the Ward office.[  
If your business is registered in](https://ird.gov.np/pan-search) **OCR**, upload your **OCR renewal certificate**.  
Upload whichever one applies to your business.

We have also added the official manual letter from the DOC, which you can check below.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXeMGxohn9wVS2z6D6S0lvWGqdk7qvPKn2s86_YwlGZQMyWVZdgDV0D_Ek-YDCHKd_qQR7GM3nxyXz5JPGbjeHE3kz1NnqxEGLrprt7Dxoty87jdMRyQub9B6SVBsxeYA9n0rRFhCQ?key=eoWZ9zOJp__yUqm8BoeTEQ align="left")

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdMt-4h_DQYF8aMniGS4MBLwusp-ASEds1NFVh-gPggGA8uqP5qLNR1id_heAvzurvrrcsdzaCywOFpiHjtSi6iJToZjFvFql6NFGymzbSGOUsxFNlPChl7NTTJMnjEPaPEYrcK_w?key=eoWZ9zOJp__yUqm8BoeTEQ align="left")

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfP2AQc-6KNeVxBOY1Qv7LjPEv39BMJ3oQnWoIp1NjhpncakEKm7Zl1s5DXP4x7DR0AWdRzBHSwagGPxG7PtYrRuJsT18R5tg2DYBHnnrBFxxUC_WtSUojxCU6a2-OmPBjvsHsH?key=eoWZ9zOJp__yUqm8BoeTEQ align="left")

## [DO's & DON'Ts for Online S](https://ird.gov.np/pan-search)ellers (Under Nepal’s E-Commerce Act, 2081)

These are essential ethical, legal, and business best practices for running a trusted and complaint-free online store in Nepal.

**WHAT TO DO**

| DO THIS | WHY IT MATTERS |
| --- | --- |
| Be Transparent About Pricing | Always show the final price incl. VAT/taxes and any delivery fees clearly |
| Provide Accurate Product Info | Use real images, clear descriptions, and correct specs |
| Honor Return, Refund & Warranty Policies | Build trust by following through on guarantees |
| Respond Promptly to Customer Complaints | You're legally required to designate a grievance officer and resolve issues |
| Update Out-of-Stock or Discontinued Products | Don't list unavailable products for sale |
| Mention Delivery Timeframes Honestly | Delay? Inform the customer proactively |
| Keep Digital Records of Orders & Payments | Required for audits, refunds, and tax filing |
| Display PAN/VAT/Registration Info | Legally required to verify legitimacy |
| Use Real Product Reviews | Allow honest feedback to build trust |
| Respect Customer Privacy | Never share or misuse user data |
| Register on [doc.gov.np](https://doc.gov.np) | Mandatory for all e-commerce businesses |
| Regularly Update Policies | Adapt your T&C and refund terms if business evolves |

**WHAT NOT TO DO**

| DON’T DO THIS | WHY IT’S A PROBLEM |
| --- | --- |
| Don’t Post Fake Reviews or Ratings | It's illegal and misleading — punishable under the Act |
| Don’t Hide Extra Charges | Customers must know all charges before Order |
| Don’t Misrepresent Products | Fake images, wrong specs, or fake guarantees can lead to penalties and chargebacks |
| Don’t Delay Orders Without Notice | Unjustified delays hurt your store’s reputation |
| Don’t Refuse Returns Without Reason | You must allow returns for defective or incorrect items |
| Don’t Sell Prohibited or Regulated Items Without Approval | Items like medicines, alcohol, cosmetics with active ingredients, etc., need special permits |
| Don’t Avoid Customer Complaints | Ignoring them is a violation and increases complaints to DOC or consumer courts |
| Don’t Use Another Business’s Registration/PAN | It must match your business entity name |
| Don’t Sell Expired or Near-Expiry Goods | Especially in food, cosmetics, and supplements |
| Don’t Publish Without Consent | Especially customer testimonials, private messages, etc |

**Penalties for Violations Under the E-Commerce Act**

1. Fines up to **Rs. 5,00,000**
    
2. Temporary or permanent ban from selling online
    
3. Legal action from the Department of Commerce or Consumer Protection
    

## Final Notes for Blanxer Users

**Note:** All existing online businesses must be listed on the DOC portal by **Shrawan 2, 2081** to avoid penalties or disruptions.

Once your listing is approved, you'll receive an **E-Commerce Portal Listing Number** Display this number **in your website footer** as mentioned before.

You only need to register once per business, even if you operate multiple websites.

Blanxer will soon provide **assisted registration or a demo session** if you're unsure.

Make sure all your legal documents are **valid and consistent** with your business name.

Focus on long-term brand trust, not just one-time sales

Keep proper **digital and tax records**

Make your website **look legit and local** — proper logo, footer, header, terms

Treat every return, complaint, and feedback as a chance to improve